Helping you and your business achieve more

Communicate with Confidence

Business communication skills course

Aim of the Course

This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner.

Learning Outcomes

At the end of the course delegates will be able to:

• Develop confidence in the use of assertiveness skills
• Recognise different behaviour patters and the reasons they arise
• Build rapport with others using questioning skills, listening, actively and using voice tone and pace
• React to and turn around aggressive people
• Identify the need for negotiation and persuasion in the workplace
• Practice assertiveness skills and develop an action plan

Who Should Attend?

• Anyone who would like to improve their communication techniques.

Duration

• ½ or 1 day

Personal Skills

• Presentation Skills
• Influencing Skills
• Managing Meetings More Effectively
• Time Management
• Communicate with Confidence
• Customer Service Skills
• Handling Customer Complaints
• Communication Skills
• Back to Training and Development

Improbiz provides Business Coaching and Leadership Management Training across South East England through Surrey, Kent, Sussex and Hampshire including Pulborough, Horsham, Brighton, Chichester, Portsmouth, Guildford, Tunbridge Wells and Maidstone. Services also include Business Support and Advice and training courses for Management and Leadership, Development & Marketing, Finance and Personal Communication Skills.