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Helping you and your business achieve more

Handling Customer Complaints

Set customer service standards for frontline staff

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Course Details

Aim of the Course

Receiving complaints is inevitable – how you deal with them will set yourself apart from your competition! The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one with our "Complaint Handling Skills Course". This is a custom made course aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.

Learning Outcomes

At the end of the course delegates will be able to:

Who Should Attend?


Improbiz provides Business Coaching and Leadership Management Training across South East England through Surrey, Kent, Sussex and Hampshire including Pulborough, Horsham, Brighton, Chichester, Portsmouth, Guildford, Tunbridge Wells and Maidstone. Services also include Business Support and Advice and training courses for Management and Leadership, Development & Marketing, Finance and Personal Communication Skills.

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